Subject Matter Expert (SME)

Develops requirements from a project's inception to its conclusion for a particular IT subject matter area (i.e., simple to complex systems). Assists other project members with analysis and evaluation and with the preparation of recommendations for system improvements, optimization, development, and/or maintenance efforts in the following specialties: information systems architecture; networking; telecommunications; automation; communications protocols; risk management/electronic analysis; software; life-cycle management; software development methodologies; and modeling and simulation.

Level III, IV and V

System Developer

Creates and/or maintains operating systems, communications software, data base packages, compilers, assemblers, and utility programs. Modify existing software as well as create special-purpose software to ensure efficiency and integrity between systems and applications.

Levels II, III and IV

System Operations Manager

Manages computer operations for mainframe, mini or client/served based. Ensures production schedules are met. Ensures computer system resources are used effectively. Coordinates the resolution of production-related problems. Ensures proper relationships are established between customers, teaming partners and vendors to facilitate the delivery of information technology services. Provides users with computer output. Supervises staff operations.

Levels III and IV

System Operator

Monitors and supports computer processing. Coordinates input, output and file media. Distributes output and controls computer operation that may be mainframe, mini, or client/server based.

Levels I and II

Systems Administrator

Provide support for implementation, troubleshooting and maintenance of IT systems. Manages IT system infrastructure and any processes related to these systems. Provide support to IT systems including: day-to-day operations, monitoring and problem resolution for all of the client problems. Provide second level problem identification, diagnosis and resolution of problems. Provide support for the dispatch system and hardware problems and remain involved in the resolution process. Provide support for the escalation and communication of status to agency management and internal customers. Must possess experience in one or mores systems and architectures and associated hardware: mainframe, mini, or client/server based.

Levels II and III

Systems Administrator (Junior)

Manages the daily activities of configuration and operation of business systems that may be mainframe, mini, or client/server based. Optimizes system operation and resource utilization, and performs system capacity analysis and planning. Provides assistance to users in accessing and using business systems.

Levels I and II

Systems Architect

Establishes system information requirements using analysis of the information engineer(s) in the development of enterprise-wide or large-scale information systems. Designs architecture to include the software, hardware, and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces. Ensures these systems are compatible and in compliance with the standards for agency IT architectures, and profiles of standards as they apply to the implementation and specific to the solution for the platform, integration with other systems, and the external interfaces. Ensures that the common operating environment is compliant. Evaluates analytically and systematically problems of work flows, organization and planning and develops appropriate corrective action. Provides daily supervision and direction to staff.

Levels III and IV

Systems Draftsman

Develops engineering drawings, either infrastructure or application related, using computer-based drawing packages (e.g., Aptitude, AutoCAD, etc.). Develops engineering drawings for various reasons including site plans, electrical interconnects and mechanical plans for specialized hardware.

Levels I, II and III

Systems Engineer

Analyzes functional business requirements and design specifications for functional activities. Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design and new construction of next generation IT systems. Responsible for understanding the needs of the customers and the realities of commercially available IT products, and creating requirements that will allow implementation by the architecture and engineering team and COTS products. Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS and middleware.

Levels III and IV

Systems Engineer (Senior)

Provides identification/fixing of problems within existing systems, design/implementation of new systems and enhancement of existing systems. Participates in analysis, design and new construction of next generation IT systems. Responsible for understanding the needs of the customers and the realities of commercially available IT products, and creating requirements that will allow implementation by the development team. Experience as a systems engineer on one or more IT platforms is preferred. Must have solid technical background with a focus on IT systems. Skill areas include telecommunications (ex. -TCP/IP, OIS/CMIP/X25), operating systems (ex. -Windows, NT, UNIX), database/DBMS (ex. -Oracle, Access, Sybase) and applications (ex. -Tivoli, Peoplesoft, etc.) are required. Familiarity with ITIL, SEI/CMM desirable.

Levels III, IV and V